Privacy Policy

SELLER TERMS AND CONDITIONS.

a. The Merchant hereby agrees to allow Customers to pay the Net Sales for an Order using Brusper.

b. The Merchant hereby agrees to extend the Discount to Customer in accordance with the terms set out in the Form and these Terms.

c. The Merchant will determine the Discount via the Brusper Dashboard, which will be nored by the Merchant until disabled.

d. The Merchant hereby permits Brusper to advertise and offer the Discount to the Customer on behalf of the Restaurant.

e. The Merchant hereby authorizes Brusper to collect Net Sales and Tips (if any) from Customer on behalf of the Merchant.

f. The Merchant shall extend the Discount to all Customers.

g. The Merchant hereby agrees not to extend any offer/discounts similar or lower to the Discount agreed during the period of its validity to the Customer directly or through any third party.

h. The Merchant shall not, directly or indirectly discriminate, discourage, solicit or refuse a Customer from availing the Discount or from making payment of the Net Sales using Brusper Pay.

i. The Merchant hereby agrees that where it levies service charge at its Restaurant, it shall apply the same uniformly to all the customers availing services of the Restaurant and shall not in any event discriminate in levying the service charge between a Brusper Customer and any other customer.

j. The Merchant permits Brusper to deduct the Commission from the Net Sales and transfer such remaining amounts to the Merchant in accordance with the payment settlement process set out in the Form.

k. The Merchant will not charge any additional amount, over and above the Net Sales, from the Customer paying the Bill using Brusper Pay.

l. The Merchant shall ensure that all mandatory information pertaining to taxes, levies and charges applicable on the Bill are clearly visible to the Customers on the Bill as per applicable laws.

 

m. The Merchant hereby permits Brusper to contact the Merchant by phone, email, SMS, or other modes of communication, for the purpose of giving feedback or for the purpose of facilitation of any issue in connection with the terms of the Form and these Terms.

n. The Merchant and its representatives shall honour the Discount requested by a Customer irrespective of the number of people seated on the table. For the purpose of clarity, all individuals seated on the table are not required to be Customers (as defined in these terms).

For All Payments

         All payments made against the Orders or Services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the Orders or Services made on Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an Order; or (iii) cash at the time of delivery (iv) or credit with the merchant (account), but this deal is between buyer and merchant, Brusper is not responsible for both the ends. You understand, accept and agree that the payment facility provided by Brusper is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility,Brusper is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

   Buyers acknowledge and agree that Brusper acts as the Merchant's  and PDP’s payment agent for the limited purpose of accepting payments from Buyers/Merchants on behalf of the Merchant or PDP(Product details page), as the case may be. Upon your payment of amounts to us, which are due to the Merchant or PDP, your payment obligation to the Merchant or PDP for such amounts is completed, and we are responsible for remitting such amounts to the Merchant or PDP. You shall not, under any circumstances whatsoever, make any payment directly to the Merchant for Order bookings or to the PDP for delivery of the Order or completion of the Task made using the Platform. 

    Buyer agrees to pay for the total amount for the Order placed on the Platform. Brusper will collect the total amount in accordance with these Terms of Use and the pricing terms set forth in the applicable listing of product or restaurant service for the particular Merchant, apart from the delivery fees for Delivery Services. Please note that we cannot control any amount that may be charged to Buyer by his/her bank related to our collection of the total amount, and we disclaim all liability in this regard.

     In connection with Buyer’s Order, he/she will be asked to provide customary billing information such as name, billing address and credit card information either to us or our third  party payment processor. Buyer agrees to pay us for the Order placed by you on the Platform, in accordance with these Terms, using the methods described under clause VIII (6) above. Buyer hereby authorizes the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform. If Buyer is directed to our third-party payment processor, he/she may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices.

Please review such terms and conditions and privacy policy before using the Platform services.Once the Order is confirmed you will receive a confirmation email summarizing the confirmed booking.

 

Ownership of Brusper Content and Proprietary Rights.

   a. We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names and other intellectual and proprietary rights throughout the world (the "IP Rights") associated with the Services and Brusher Content, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of us and such others. You further acknowledge that the Services may contain information which is designated as confidential by Brusper and that you shall not disclose such information without Brusper's prior written consent.

 

b. You agree to protect Brusper's proprietary rights and the proprietary rights of all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by us or our suppliers and licencors of content or otherwise to protect their and others' contractual, statutory, and common law rights in the Services. You acknowledge and agree that Brusper (or Brusper's licencors) own all legal right, title and interest in and to the Services, including any IP Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated as confidential by Brusper and that you shall not disclose such information without Bruiser's prior written consent. Unless you have agreed otherwise in writing with Brusper, nothing in the Terms gives you a right to use any of Brusper's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

 

c. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Brusper; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, color, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the Brusper's Content in whole or in part except as expressly authorized by Brusper.

d. To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark, or other contractual, intellectual, statutory, or common law rights by following the instructions.

 


Privacy Policy

We respect and are committed towards protecting your privacy. Publishing, selling or renting any personal data or information to any third party, without your consent, is against our ethics.

The privacy practices of this statement apply to our services available under the domain and subdomains of the Site. By visiting this Site you agree to be bound by the terms and conditions of this privacy policy. If you do not agree, please do not use or access our site.

This privacy policy does not apply to sites maintained by other companies or organizations to which we link and we are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the privacy policy of such other companies or organizations before submitting your details.

This privacy policy describes the information, as part of the normal operation of our services, we collect from you and what may happen to that information. This policy is inter alia formulated and displayed, to inform you about our information collection/retention policies and practices so that you can make an informed decision, in relation to the sharing of your personal information with us. By accepting the privacy policy and the user agreement or the use of the site in general, you give your consent to our use and disclosure of your personal information in accordance with this privacy policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement. This privacy policy is effective upon acceptance of access by you to the site.

Privacy Guarantee

We agree that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time, we may reveal general statistical information about our Site and visitors, such as number of visitors, number and type of goods and services purchased, etc. Only those of our employees who need access to your information in order to perform their duties, are allowed such access. Any employee who violates our privacy and/or security policies is subjected to disciplinary action, including possible termination and civil and/or criminal prosecution.

 

Information We Collect

The Personal Information is used for two general purposes: to process your order, and to provide you with the best possible services. Unless otherwise stated explicitly, this policy applies to personal information as disclosed on any of the media.

In furtherance of the confidentiality with which we treat Personal Information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use data collection devices such as "cookies" on certain pages of the Site to help and analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," which means that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Site that are placed by third parties. For example, if you view a web page created by a user, there may be a "cookie" placed within that web page. We do not control the use of cookies by third parties.

You acknowledge that you are disclosing Personal Information voluntarily. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.


Location based Information

          When and if You download and/or use the Platform through Your mobile, tablet, and/or any other computer sources or electronic devices, We may receive information about Your location, Your IP address, including a unique identifier number for Your device. The information You provide may be used to provide You with location-based Services including but not limited to search results and other personalized content. If You permit the Platform to access Your location through the permission system used by Your device operating system, the precise location of Your device when the Platform is running in the foreground or background may be collected. You can withdraw Your consent at any time by disabling the location ­tracking functions on Your device. However, this may affect Your experience of certain functionalities on the Platform. In addition to the above, Your IP address is identified and used to also help diagnose problems with Our server, resolve such problems and administer the Platform. Your IP address is also used to help identify You and to gather broad demographic information.

 Brusper app uses background location access for get current address, which requires continuous location data to get customer delivery status, even when the app is in the background


COOKIE POLICY

Brusper.com operates a strict privacy policy and we are committed to being transparent about how we use cookies on our website.

Why are cookies important?

Cookies help you make your online experience more efficient and relevant to your interests. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages efficiently.

What is a Cookie?

A cookie is a small file, or files on your computer, phone, or other device with a browser to save snippets of text for reference by the website you are visiting. All cookies have expiration dates in them that determine how long they stay in your browser:

Session cookies - these are temporary cookies that expire (and are automatically erased) whenever you close your browser.

Persistent cookies - these usually have an expiration date and so stay in your browser until they expire, or until you manually delete them. For example we use persistent cookies to better understand usage patterns so that we can improve the site for our customers.

Cookies are grouped into the following categories:

Essential - these are cookies that are required for the regular operation of our websites.

Functional - these remember your preferences, and are intended to make your experience on our websites better for you.

Analytics – these cookies are used for performance measurement to understand things including how many people visit our websites, how they navigate our sites, and what content is popular. This allows us to improve your experience with us. Additionally, you can see how Google Analytics (one of our analytics tools) uses cookie information when you use our partners' sites by visiting www.google.com/policies/privacy/partners, or any other URL Google may provide from time to time

Advertising - these cookies enable us and our advertising partners to serve you with relevant advertisements that we think will interest you. You might see these advertisements on our sites on other sites you visit. These cookies record your visit to our website and the content you interact with. They may be placed by us, or by advertising partners with our permission.

To ensure compliance with our policies, we restrict the use of third-party cookies to trusted partners.

We also use third party information from third party sources to enable us deliver advertising. These sources are validated by Third party, and not by us.

To delete cookies from your browser, please note the following simple steps. The following steps are indicative for Google chrome and might vary of the different browsers that you may use. Please refer Settings on your browser for further details.

To ensure compliance with our policies, we restrict the use of third-party cookies to trusted partners.

You may also change other setting related to Privacy and Security under the same section.We have in place appropriate technical and security measures to secure the information collected by us.

USES OF YOUR INFORMATION


We use the information we collect for following purposes, including:

1.To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Brusper account;

2.To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;

3.To administer and enhance the security of our Brusper Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

4.To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone or other internet based instant messaging systems) with information about these services;

5.To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;

6.To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;

7.To allow you to participate in interactive features of our Services, if any; or

8.To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

9.If you are a partner restaurant or merchant or delivery partner, to track the progress of delivery or status of the order placed by our customers.

10.To carry out academic research with academic partners.

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above.  Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.


We analyse the log files of our Brusper Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

Declaration for SMS/Call Log:

Verify your identity with a one-time password (OTP). The verification code or OTP is sent by text message to the phone number connected with your brusper account. This verifies the user's security and authenticates the user.

DATA SECURITY PRECAUTIONS:

We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through un encrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Brusper Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.


Please we aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Brusper Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent un authorized access.

OPT-OUT

When you sign up for an account, you are opting in to receive emails from Brusper. You can log in to manage your email preferences [here] or you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Brusper.


If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy or you want your data to be deleted, please write to us at support@brusper.com. Please note that we may take time to process such requests, and your request shall take effect no later than 10 (Ten) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your consent.

 


Refund , Cancellation, Return, Shipping Policy

Return

Product must be returned to us within 7 days from the date it has been delivered to the customer and it’s accepted by the vendor. Product

must be returned with all tags attached in its original condition along with all packing material, receipt, invoice & other papers.

Refund

Once the Product is received to the company successfully, Brusper.com will instantly initiate the refund to your source account or chosen method of refund.

Refund and Cancellation for Service Provider Company

Due to service providers in nature “NO REFUND”, “NO CANCELLATION” will be entertained once the Payment has been made.

 

Cancellation Policy

Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained. However return is possible for all orders/products.

OR

Customers can CANCEL order only before the Order has been accepted. After the Product/s has been shipped, The Customer CANNOT Cancel the Orders. However return is possible for all orders/products to be accepted by vendors.

 

Shipping & Delivery Policies -

Brusper.com ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs.

At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which --Company Name--is not liable and would request its users to cooperate as brusper.com continuously tries to such instances. Also, brusper.com reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.

 

Contact Us:-

support@brusper.com

enquiry@brusper.com

(+91) 94896 28001


TERMS & CONDITIONS

Thank you for accessing/shopping at brusper.com. This site is owned by Brusper.com (hereinafter referred to as “Brusper.com”). By accessing, shopping on this site, you indicate your unconditional acceptance of these terms & conditions. We reserve this right, in our sole discretion, to update or revise these terms & conditions. Continued use of the site following the posting of any changes to the ‘terms & conditions’, constitutes your acceptance of those changes. At “Brusper.com ”, we try our best to create a space where you can explore and shop for all your favorite things in a safe and secure environment. All products and information displayed on “Brusper.com “constitutes an "invitation to offer" Brusper.com “ reserves the right to accept or reject your offer. Your order for purchase, constitutes your "offer" which shall be subject to the terms and conditions as listed below.

1. Eligibility to use our site

Use of the Site is available only to persons who can legally enter into contracts under applicable laws. Persons who are "incompetent to contract", within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. “Brusper.com” reserves the right to terminate your access to the Site if it discovers that you are under the age of 18 years or suffers from any other disability, as recognized under Indian Contract Act, 1872.

2. Membership

Although it's not essential to have an account to shop with “brusper.com”, you can shop as a guest. As a member, you agree to provide true, accurate, current, and complete information about yourself as prompted by the site's registration form. Registration where prohibited under any law shall be void. “brusper.com” reserves the right to revoke or terminate your registration for any reason at any time, without notice.

3. Electronic Communications

When you use the site or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronically and give your consent to receive communications electronically from us periodically, when required.

4. Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to “brusper.com” directly or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively referred to "Comments") will remain “brusper.com” property. Such disclosure, submission or offer of any comments shall constitute an assignment to “brusper.com” of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments, thus, it exclusively owns all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise. “brusper.com” will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. “brusper.com” is and shall be under no obligation (1) to maintain any Comments in confidence; or (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no comments submitted by you to the site will be libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

“brusper.com” does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comment submitted to the Site. You grant “brusper.com” the right to use the name that you submit in connection with any of the posted comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify “brusper.com” and its affiliates for all claims resulting from any Comments you submit, we take no responsibility and assume no liability for any comments submitted by you or any third party.

5. Accuracy of Content/ Information of Products on the Web Site

While “brusper.com” strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, “brusper.com” shall have the right, on our sole discretion, to modify the price of the products, or information of the products or to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event.